Testimonials

Every client is unique. Every project is different. Our mission is to solve the individual challenges our clients face. In a complex environment, direct client feedback is our most accurate measurement of success.

Public Utility

“We have worked with Warranty Design for over five years. They have helped us find customer focused solutions that increased our customer satisfaction and revenue. Their gift is helping us see changes and unmet needs in the market that we could not see and then helping us with new ideas and solutions to meet those unmet needs. They have been a great partner.”

Global OEM

“I have been amazed by the quality of insights that Scott brought into the device warranty discussions for us. In addition, Scott’s ability to clearly define the warranty business model to colleagues and executives new to the conversation immediately mobilized cross-functional task force teams and allowed warranty product ideation to launch within 60 days.”

Fortune 10

“The product development guidance Scott provided us was well-researched, insightful, and extremely valuable! He has a deep understanding of protection plans, insurance, and other adjacent offerings, and is skilled at projecting the financial performance of each. His deep compliance knowledge also helped us understand what’s possible and how to implement the different options he provided.”

Commercial Equipment MFG

“We have worked with Scott Sherrod over the past 3+ years to help us evolve an innovative insurance instrument for commercial [redacted] markets. Could not ask for a better partner and collaborator. Scott is thoroughly versed, draws on a wealth of industry knowledge, is a strong communicator, provides solid representation in front of Customers, and has helped to guide our entire instrument-development effort. Awesome guy to work with, does a superb job…and I don’t use such descriptors lightly…an honor, and pleasure to work with Scott, and look forward to a long relationship.”

Professional Services

“Warranty Design has been a great partner over the past 6 years in supporting a home products extended service contract (ESC) program. Scott is energetic, knowledgeable and a compliance expert in the warranty/ESC space. He strives to understand the big picture in order to provide a holistic solution to maximize profitability for his clients. I would not think twice about engaging in the future!”

P&C Insurer

“We have worked with Warranty Design for the last few years on designing and pricing of unique programs in the insurance industry. A very professional and knowledgeable team goes a long way for business development and Scott brings that to the task every time. We look forward to future opportunities to include Scott and his team.”

Shark Tank Company

“Working with Warranty Design was a very positive experience. Their expertise was apparent, and they were able to quickly understand our business model and translate the data they saw into actionable items that were highly impactful for us. We plan on using them in the future as needs arise and would highly recommend them.”

Reverse Logistics & Distribution

“Warranty Design worked with us to assess our capabilities and evaluate our business strategy. Their extensive knowledge regarding how insurers and administrators function allowed us to find new viable clients. Collectively, we redefined our value proposition and built the operational and financial models to execute the strategy. If you are looking for insight regarding how to navigate the world of product insurers or warranty administrators they are a great resource.”

Construction

"We had a rather unique warranty issue involving repair work on materials already under warranty. I was hesitant to even get started on the project figuring it was too complicated. Scott quickly broke down the issues, provided a path forward and resources to accomplish it. I would recommend them to anybody needing help in this area."

High-Tech Commercial Manufacturer

"The Warranty Design team delivers! They helped us navigate the often complicated worlds of commercial warranties and insurance-backed offerings. Scott and Matt invested time to understand our innovative cooling solutions, service and support goals and integrated processes. With this knowledge, they helped craft a unique go-to-market warranty and insurance package that is highly unique and disruptive in our industry. They interfaced with key partners to develop the appropriate documentation, solution packaging, processes and positioning. We look forward to our next project with the Warranty Design team. Well done!"

Retailer (Self-Insuring and Administering)

"We are a multi-state specialty retailer of windows, doors, and skylights. All of the products we sell are covered by lengthy warranties limited to replacement of the product if found to be defective. Warranty Design assisted us in designing a warranty program that extended to the cost of installing the replaced product for the life of the manufacturer's warranty. Scott and his team were invaluable in helping us to design a an extended warranty that is comprehensive and still affordable, a great value proposition!. They guided us through the design, application and implementation process of this program and were always available to promptly respond to issues or questions. Warranty Design is a pleasure to to do business with and I recommend them highly."

Home Warranty Startup

"Scott's expertise in product warranties has been truly impressive. His knack for breaking down the intricacies of the warranty business model made it easy for my team and I to grasp the key concepts. Thanks to his clear guidance, we were able to quickly assemble our infrastructure, accelerating the development of our warranty product in record time."

Startup Protection Company

"We have worked with Warranty Design since 2017. As a startup service contract provider, Warranty Design provided us help in establishing the business and growing in a compliant way. The solution allowed us to build the business with limited investment and add more capabilities as we grew."

Top 25 Global

"Warranty Design has been a great thought and business partner to us as a new underwriter in this space. Their guidance and relationships have helped us secure some of our first clients, and their services have helped set us up for further success in the future."

Product Protection Programs

Solutions designed to keep a product functioning, including all types of warranties, performance guarantees, and specialized insurance products for loss, theft, and other benefits.